How long does shipping take?
EMS shipping usually take between 3~7 working days depending on the locations. However, delays may also occur due to factors out of our control such as the weather and customs clearing process.
I want to cancel my order.
Orders are usually processed within 24 hours after it has been placed.
If you decide to change your mind during this period, please inform me and your card will not be charged
If you decide to change your mind after this period, your order will have been processed and your card will have been charged.
I want to return my item
Requests for return must be made within 7 days of receiving the item. This period will start on the day the parcel has been signed for. Requests for return must be made via e-mail to email@example.com.
What size do I order?
Measurements of most items have been listed within the item description, please check them carefully.
It is important to know your own body measurements when buying clothes online.
Bust/Chest Measurements: Stand relaxed in underwear, breathing normally and measure around the chest, across the nipples
Waist Measurements: Stand relaxed in underwear, breathing normally and measure around the thinnest part of the waist, above the belly button
Hip Measurements: Stand relaxed in underwear, breathing normally and measure around the widest part of the hip
Allow a few more centimeters or inches when choosing your sizes. Be more generous when buying outerwear such as coats, jackets and vests
If you are still unsure, please contact me at firstname.lastname@example.org and I will try my best to help you
I need sizes larger than XXL
If you require sizes that are not shown in store, please contact me via e-mail at email@example.com and we can try to arrange larger sizes to be specially manufactured for you at an additional cost. However, custom-sized items cannot be returned or exchanged.
How do I look after my Fur?
Storing Your Fur:
Ideally, Fur should be stored in specialized, climate-controlled "fur vault" that prevents insect damage and stops the leather from drying out. Fur vaults are generally set at between 4 ~ 15C, with humidity at 45-55%.
If you decide to store your garments at home, scarves and stoles should be suspended on a padded roll hanger with the fur side up. Larger items such as coats and jackets could go in a protective bag made from silk or cotton. It is best to use hangers with padded shoulder which helps to maintain the shape of the garment.
Make sure the garment has plenty of air and space around it, but no direct light. Never store it in a plastic bag, or use moth balls or other insect repellents, as these will cause damage.
Cleaning Your Fur:
Furs gather dirt and should be cleaned annually by a furrier. It is important to use a specilist leather and fur specialist instead of the usual dry cleaner
Cleaning is done by tumbling furs in a drum of sawdust soaked in a special solution, then glazing them to bring out the sheen and make them soft and fluffy. Never attempt to clean a fur at home with a commercial dry cleaner or solvent, as this may leave the fur flat or even cause hairs to fall out. Fur-trimmed garments and accessories should be treated like furs and cleaned only by a furrier.
Rain or snow in moderation will not harm your fur. Simply shake it out as soon as is convenient, and hang it up to dry in an airy, cool place. Never place it near heat as this will make the fur dry and dull, and make the leather brittle. If it gets absolutely soaked, take it to a furrier.
If, after drying, your fur smells and the odor remains, take it to a furrier. Do not use perfumes or odor solvents as these may damage it.
If your fur is exposed to liquids other than water, in particular staining or sticky liquids, dab the excess moisture away. Do not rub. Then leave the rest to a furrier