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Where is the item shipped from
What payment do you accept
Where do you ship to
When will my item be shipped?
How long does shipping take?
Who pays for the customs charges?
Where can I track my parcel?
I have not received my parcel. What should I do?
There's a problem with my order, what should I do?
I want to cancel my order.
I want to return my item
What size do I order?
I need sizes larger than XXL
How do I look after my Fur?


Where is the item shipped from
The item is shipped directly from China. Therefore, please check the import regulations and Tax regulations of your locations before buying.

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What payment do you accept
We only accept Credit or Debit Card Payments by Google Check Out. Your card will not be charged until the item has been shipped

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Where do you ship to
We ship to most countries. However, if you have any doubts, please contact me via e-mail at e_tsai_01@yahoo.com.tw

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When will my item be shipped?
Items are usually shipped within 3 to 5 working days. In some cases where there might be delays, we will inform you

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How long does shipping take?
EMS shipping usually take between 3~7 working days depending on the locations. However, delays may also occur due to factors out of our control such as the weather and customs clearing process.

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Who pays for the customs charges?
Recipients are responsible for all custom charges

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Where can I track my parcel?
You can track your parcel at the following website: http://www.ems.com.cn/english-main.jsp

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I have not received my parcel. What should I do?
Please contact me at e_tsai_01@yahoo.com.tw so I can find it for you

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There's a problem with my order, what should I do?
Please do not hesitate to contact me via e-mail at e_tsai_01@yahoo.com.tw and I will try to resolve the problem

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I want to cancel my order.
Orders are usually processed within 24 hours after it has been placed. If you decide to change your mind during this period, please inform me and your card will not be charged If you decide to change your mind after this period, your order will have been processed and your card will have been charged.

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I want to return my item
Requests for return must be made within 7 days of receiving the item. This period will start on the day the parcel has been signed for. Requests for return must be made via e-mail to e_tsai_01@yahoo.com.tw.

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What size do I order?
Measurements of most items have been listed within the item description, please check them carefully. It is important to know your own body measurements when buying clothes online. Bust/Chest Measurements: Stand relaxed in underwear, breathing normally and measure around the chest, across the nipples Waist Measurements: Stand relaxed in underwear, breathing normally and measure around the thinnest part of the waist, above the belly button Hip Measurements: Stand relaxed in underwear, breathing normally and measure around the widest part of the hip Allow a few more centimeters or inches when choosing your sizes. Be more generous when buying outerwear such as coats, jackets and vests If you are still unsure, please contact me at e_tsai_01@yahoo.com.tw and I will try my best to help you

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I need sizes larger than XXL
If you require sizes that are not shown in store, please contact me via e-mail at e_tsai_01@yahoo.com.tw and we can try to arrange larger sizes to be specially manufactured for you at an additional cost. However, custom-sized items cannot be returned or exchanged.

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How do I look after my Fur?
Storing Your Fur: Ideally, Fur should be stored in specialized, climate-controlled "fur vault" that prevents insect damage and stops the leather from drying out. Fur vaults are generally set at between 4 ~ 15C, with humidity at 45-55%. If you decide to store your garments at home, scarves and stoles should be suspended on a padded roll hanger with the fur side up. Larger items such as coats and jackets could go in a protective bag made from silk or cotton. It is best to use hangers with padded shoulder which helps to maintain the shape of the garment. Make sure the garment has plenty of air and space around it, but no direct light. Never store it in a plastic bag, or use moth balls or other insect repellents, as these will cause damage. Cleaning Your Fur: Furs gather dirt and should be cleaned annually by a furrier. It is important to use a specilist leather and fur specialist instead of the usual dry cleaner Cleaning is done by tumbling furs in a drum of sawdust soaked in a special solution, then glazing them to bring out the sheen and make them soft and fluffy. Never attempt to clean a fur at home with a commercial dry cleaner or solvent, as this may leave the fur flat or even cause hairs to fall out. Fur-trimmed garments and accessories should be treated like furs and cleaned only by a furrier. Water: Rain or snow in moderation will not harm your fur. Simply shake it out as soon as is convenient, and hang it up to dry in an airy, cool place. Never place it near heat as this will make the fur dry and dull, and make the leather brittle. If it gets absolutely soaked, take it to a furrier. If, after drying, your fur smells and the odor remains, take it to a furrier. Do not use perfumes or odor solvents as these may damage it. Other Liquids: If your fur is exposed to liquids other than water, in particular staining or sticky liquids, dab the excess moisture away. Do not rub. Then leave the rest to a furrier

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Last Updated: 27 Nov 2011 14:44:27 PST home  |  about  |  terms  |  contact
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